New Capital Link Limited t/a New Capital Link
We believe you are entitled to courteous, fair, and timely service, and we make every effort to treat all of our customers fairly.
Please email us at Complaints@newcapitallink.co.uk if you believe something isn’t right or wish to make a complaint. If you prefer to call or write, please use the following information:
New Capital Link Limited t/a New Capital Link
23 Berkley Square, Mayfair, London W1J 6HE
Telephone: +44 203 633 6963
Complaints@newcapitallink.co.uk
If our service fails to meet your expectations, please do not hesitate to contact us or email us to resolve your problem quickly and effectively. We will ensure that it is handled within 28 days.
Suppose we are unable to resolve your complaint within 12 business days after receiving it. In that case, we will write to you to acknowledge receipt of your complaint via email, or if the complaint was made by letter, the reply would be sent by first-class mail.
Within six weeks, we will investigate your complaint competently, diligently, and impartially, gathering additional information as needed. We’ll keep you updated on our progress and do everything we can to resolve any issues to your satisfaction within eight weeks.
We’ll decide whether the complaint should be upheld and, if so, what kind of redress or remedial action (or both) is appropriate. We will explain our assessment of your complaint, our decision on it, and any corrective action or redress offer promptly and in a fair, transparent, and non-misleading manner. Our complaints are always responded to in writing.
If we are unable to resolve your complaint, you may be able to take it to the Financial Ombudsman Service for resolution.
Important Notice : Investment products are available to you on the basis that you are reasonably believed to be such a person as is described in Article 19 (Investment professionals), Article 48 (Certified high net worth individuals), Article 49 (High net worth companies, unincorporated associations, etc.) Article 50 (Sophisticated investors), Article 50A (Self-certified sophisticated investors) and Article 51 (Associations of high net worth or sophisticated investors) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, or you are a person to whom this information may otherwise lawfully be sent or viewed. If you do not fall within such descriptions, then you should not act upon the information contained on this website.
New Capital Link is New Capital Link Limited trading name, registered in England and Wales under company number 12948489. Our registered address is 23 Berkeley Square, London, England. New Capital Link is not authorised and regulated by the FCA.
New Capital Link acts as a professional introducer and receives a fee from their working partners for every introduction made.